At Apte, we want your experience to be as simple online as it is at the gym. Here’s everything you need to know about shipping, pickup and exchanges.
Shipping
Delivery areas
We ship anywhere in Canada, including to P.O. boxes and remote regions. All orders are shipped with Canada Post.
Shipping fees
| Option | Fee |
|---|---|
| Standard shipping | $14.99 per order |
| Express shipping | $18.99 per order |
| Standard shipping, orders of $150 and over | Free |
| In-gym pickup | Free |
Standard shipping is free anywhere in Canada on orders of $150 and over. The amount is calculated before taxes and after discounts are applied.
Timelines
- Processing: 2 business days before shipping.
- Standard shipping: 3 to 10 business days depending on your region, once your order has shipped.
We process orders Monday to Friday, excluding statutory holidays. An order placed before 6 p.m. on a business day counts as the first day of processing. Orders placed after 6 p.m., on weekends or on holidays are processed the next business day.
Once your order is placed, you’ll receive a confirmation email with your order number.
In-gym pickup
You can pick up your order for free at the front desk of your Apte gym. The pickup locations available for your order are shown at checkout.
- Timeline: your order is ready 1 business day after your purchase.
- Hours: at the front desk, from 9 a.m. to 8 p.m.
- Please bring: a piece of ID and your confirmation email with your order number.
- No membership needed: anyone can pick up their order during the same hours.
Unclaimed orders are held for 6 months, then returned to inventory.
Shipping issues
Lost, stolen or damaged package
Contact Canada Post and email us at info@aptefitness.com with your order number. We’ll help you follow up on your claim.
Incomplete order or wrong item
Email us at info@aptefitness.com with your order number and a photo of what you received. We’ll take care of it.
Incorrect address
Please double-check your address before placing your order. If a package is returned to us because of an incomplete or incorrect address, reshipping costs are your responsibility.
Out-of-stock items
If an item in your order becomes unavailable after your purchase, we’ll contact you and let you choose: a refund for that item, or waiting until it’s back in stock.
Exchanges
All sales are final: we do not accept returns or offer refunds.
Size exchanges on clothing
You can exchange a clothing item for a different size, as long as it is:
- unworn and unwashed;
- in its original packaging;
- with its tag still attached.
You can make your exchange directly at the front desk of your Apte gym, under the same conditions, or mail the item back to us. In that case, shipping costs are your responsibility. Email us first at info@aptefitness.com to arrange it.
Accessories and training gear (socks, caps, bags, shakers, straps, bands, etc.) cannot be returned or exchanged.
This policy does not limit your rights under Quebec’s Consumer Protection Act, including in the case of a defective or non-conforming item.
Prices and taxes
All prices are in Canadian dollars and exclude taxes. GST and QST, or HST depending on your province, are added at checkout.
Contact us
Apte Fitness inc.
8025-A Taschereau Blvd., Brossard, Quebec
info@aptefitness.com